After Sales Service Management Software
Transforming business Through
Integrated Information Sytems
After Sales Service Management
- Service Monitoring software that observes and tracks
- The operations and activities of users
- Expiry of Annual Maintenance Contract
- Complaint tracking systems.
- Provides reporting services to the system
- Complaint Tracking
- Reminders for Preventive Maintenance
- Decrease Service Response Time
- Increase Service Efficiency
- Weed Abnormal Time Delays
- Dashboard to monitor service status
- Understand status of every service requests
- SMS Integration to Enhance Efficiency of Service
- Complaint Tracking
- Login screen – for customers
- SMS Integration
- Customisable
- Various MIS reports
- Delayed Services
- Status of calls
- Reminders for AMC renewals
- Escalated Calls
- Calls under different status conditions
- Automated SMS to managers/service engineers
- Product wise complaints
- Product wise repeat complaints
- Engineer wise repeat complaints
- Customer wise repeat complaints
- New Installations
- Re-Installations.
- Reminder-Preventive Maintenance
- AMC profitability analysis
- Mobile phone integration
- and many more ..
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